Terms of Use

This policy outlines the complete terms and conditions for your participation with The Rosslinh Group (the “provider”). In this Agreement, “we” or “Company” refers to The Rosslinh Group, and “you” or “Client” refers to the applicant that has agreed to these terms. This Agreement becomes effective upon your signature or electronic acceptance through our invoicing and payment processing gateway, where a link to this agreement and acceptance acknowledgment is prominently displayed.

Enrollment

To enroll, please reach out via email to support@rosslinhgroup.com where a representative will respond with corresponding exclusivity rates based on State and County Regions. Once rates are agreed upon, we create and establish a payment profile via Stripe.

Term of Agreement

Participation begins upon the acceptance of your application, profile creation and concludes when you give verbal consent or send a direct email to your representative that you would like to close, stop or end the region of your choice.

Leads

In this Agreement, a “Lead” is defined as an inquiry for information, which meets and/or matches your standards within your specified geographic and practice areas, submitted by potential clients/customers through our affiliated websites and delivered to you via email. Each Lead is sent exclusively to one client within that region.

You acknowledge that Leads are not clients/customers, have not signed a retainer with our Company, and have no obligation to compensate you for services. A Lead is a request for information, not a referral. You must obtain a separate agreement from each prospective client/customer before providing services.

Delivery of Leads

We are responsible for sorting and delivering Leads from our or affiliated websites according to your requirements and this Agreement. Leads are sent to the contact details provided by you via email, customer relationship management tools (CRMs), or your preferred method. Until we receive notice of changes or delivery failures, all Leads are deemed delivered, regardless of actual receipt. Billable Leads are determined by the initial standards which are established in the enrollment stage. We are not responsible for Leads filtered as spam by your email provider or undelivered due to technical issues with your systems.

Use of Leads

Leads are for your exclusive use. You agree to respond promptly and comply with all applicable legal and ethical guidelines. Reselling, exchanging, transferring, or distributing Leads to any third party (excluding within your business) is prohibited and will result in immediate termination without refund.

Fees

Our Company charges two (2) fees: an exclusivity fee for the state/region of your choice and a designated cost per lead. You agree to pay these fees, that correspond to your selected regions each month. These fees are subject to change, with a 30 day prior notice given to participants. However, prior agreements will be honored at the agreed-upon price until all agreed-upon leads are delivered.

Initial Order

During Enrollment, you will specify the state/region that you would like leads to come from, based on availability. We have established flat rates for each state in addition to a cost-per-lead rate added.

Payment Schedule

Initial orders to set up your account will require a deposit of the exclusivity fees incurred only. After this, you will be billed for the total number of leads generated for each month plus the same exclusivity rate. An invoice will be generated at the beginning of each month, for the previous month. Payment terms can be established but our preferred Payment Terms is Net15.

Payment Options

Our Company processes payments via Stripe which accepts a wide variety of credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, and Union Pay. This also includes ACH and Wire Transfers. Our fee to process all credit and debit transactions is 2.5% of the total invoice amount. Direct bank transfers will receive a 1.5% discount of the total invoice amount.

Return Policy

Returns are granted for the following reasons:

For our MedLegal Clients:

• Disconnected or Wrong Number
• Location outside agreed geographic area.
• Practice area outside agreed area of law.
• Client has retained another attorney.
• No injury caused by the accident.
• Accident outside statute of limitations.
• Lead at fault for the accident (based on client conditions during enrollment)

To initiate a return, please contact your representative with The Rosslinh Group. This credit will be applied to your monthly invoice.

No Contact Leads

Leads where contact cannot be made, but the information is not clearly spam and a working voicemail is present, are billable. “Unable to make contact” is not a valid return reason. Returns are not granted for Leads who change their minds or decide not to hire an attorney.

Closing an Account

Either party may terminate participation with written notice. Termination does not affect prior obligations. Agreed-upon Leads will be delivered before account termination.

Disclaimers

We make no express or implied warranties regarding our service or Leads, including results. Leads are provided “AS IS.” We do not guarantee any result from Leads and are not responsible for your actions with Leads. We disclaim any warranty regarding uninterrupted or error-free website or service operation. We do not guarantee the accuracy, reliability, or content of the information submitted by the leads, outside of our return policy.

Limitation of Liability

We are not liable for indirect, special, incidental, or consequential damages, including lost profits or business interruption. Our aggregate liability is limited to the lead generation fees paid.

Indemnification

You agree to defend, indemnify, and hold us harmless from any demands, liabilities, losses, costs, and claims arising from your actions related to Leads.

Representations and Warranties

You represent and warrant that this Agreement is valid, binding, and does not violate any laws or regulations.

Independent Investigation

You acknowledge that you have independently evaluated the Program and are not relying on any unstated representations.

Entire Agreement

This Agreement constitutes the complete agreement between the parties.

Modification

We may modify the Agreement at any time, with notice provided. Your continued participation constitutes acceptance of changes. You may terminate after prior agreements are fulfilled.

Assignment

You may not transfer your account or assign this Agreement without our written consent.

Governing Law

This Agreement is governed by the laws of California.

Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

Your agreement to establish a territory with a representative confirms your agreement to these terms.

For any questions, please contact us at support@rosslinhgroup.com.